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Tickets are dispatched by hand or by Royal Mail special delivery and require a signature on receipt. Fulfilment to the contract is, when the goods/tickets leave our facility.

Tickets sent by Royal Mail Special Delivery carry consequential loss insurance at a cost to the customer of £5.50.

Please note that your tickets may not be sent to you immediately. (Sometimes, such as events with souvenir tickets or tickets that are released at a late stage by the ticket distributors, your tickets may not arrive at our offices until a few days before the event.) In some cases, one of our representatives may deliver your tickets personally to you at the event, at no extra charge.

It is the responsibility of the customer to specify a shipping address where they can guarantee secure receipt of their shipment., ROYAL Mail, UPS and other couriers are not responsible for loss or theft of shipments after confirmed delivery to the address specified by the customer. If it is not possible for a shipment to be securely delivered to a residential address, the customer should instead specify the shipping address of their place of work, or other business office open during normal business hours. may specify "signature required" on UPS or other courier shipments. It is the responsibility of the customer to provide an address where they or someone they trust will be present to sign for and receive the package.

If having someone other than the intended recipient sign for a package results in the customer not receiving the package, and the courier cannot be held responsible. If there are special instructions regarding an Express shipment delivery, i.e. "leave package at Apartment Building office if not at home", the customer must specify these instructions in their order.

If you have arranged with a courier to waive signatures at your address, and the courier cannot be held responsible for shipment loss, theft or damage after confirmed delivery. If an incorrect address or other incorrect information is supplied by the customer (for UPS or FedEx shipping) and results in additional shipping fees, reserves the right to separately bill those fees to the customer. When shipping rates increase, will ship by the best and fastest alternate shipping service covered by the shipping cost already paid by the customer.
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